Why is my newsletter late?
Please note that newsletters sometimes takes longer than usual to hit your inbox. Though we try to hit “send” at the same time every day, emails sometimes experience delays arriving to your inbox. Other times, there may be unforeseen news or technical delays that keep us from sending our newsletter at the scheduled time. Thank you for your patience!
Where is my newsletter?
If you’re not seeing your email, follow these tips:
- Check your spam folder. If you happen to find our newsletter in your spam folder, add us to your address book. That should ensure we always end up in your primary inbox. You can find instructions on how to add a contact to your address book here.
- Search your inbox for the name for your newsletter. For example “CNN Nightcap” or “CNN 5 Things.”
Gmail users: Check your promotions tab. If you find our email there, here’s how to move our emails to your Primary tab:
If you’re on your phone, tap the 3 dots in the upper left corner. Then tap “Move to…” and then “Primary.”
If your on a computer, back out of the email to your inbox. Then drag the email to your “Primary” tab.
Why is my newsletter in spam?
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How do I unsubscribe from a CNN newsletter?
To unsubscribe, scroll to the bottom of your newsletter. In the footer, you’ll see an “Unsubscribe” link (circled below). If you don’t see the footer, note that your inbox may have clipped the message. To see the full message, click the link to “view entire message” at the bottom of the email. The footer looks like this:
Once you click, you will be unsubscribed.